Cancellation policy

At the Middleby Experience Center, we strive to provide excellent service. We understand that unforeseen events may occur, and in fairness and compliance with local consumer protection laws, we have established the following policies for paid events, complimentary events, and invitations.

1. Cancellations by the Visitor

Visitors can manage their booking status by accessing the "My Reservation" (Mi reservación) section on our web portal (using their Booking Reference and Email).

• Free / Complimentary Events: We kindly ask that you notify us of your cancellation at least 48 hours in advance. Since these events have limited capacity, this allows us to reassign the spot to another professional on the waiting list.
• Paid Events:
  • Statutory Cooling-off Period: If the local legislation of your jurisdiction grants a mandatory "right of withdrawal" or "right of regret" for online purchases (such as a 7-day cancellation window), those terms will be fully honored provided the event has not yet taken place.
  • General Rules: Outside of any mandatory statutory periods, the following applies: If canceled with 5 or more business days' notice prior to the event date, a 100% refund or the option to apply the balance to a future experience will be granted. Cancellations with less than 5 business days' notice will not be refundable, but you may transfer the spot to another employee from the same company by notifying the organizing committee.

2. Cancellations or Rescheduling by Middleby

Our agenda includes events planned up to 6 months in advance. However, Middleby reserves the right to cancel, postpone, or reschedule any course or experience due to the following reasons:

• Failure to reach the minimum quorum required for the optimal development of the session.
• Force majeure events, unavailability of guest chefs/instructors, or technical failures in demonstration equipment.

Rescheduling Procedure: If Middleby must modify an event, the user will receive an immediate notification to their registered email. For paid events, the user will have full liberty to choose between keeping their spot for the newly assigned date or requesting a full refund of their payment without any penalty.